How can we help you?
Got a question? We’ve compiled answers to frequently asked issues so you can find quick solutions. Whether it’s about products, orders, or services, We have you covered!
FAQ's For Customers
From order details to product information, our FAQs cover everything you need for a seamless shopping experience. This guide is specifically designed to make your journey smooth and enjoyable, addressing common questions about placing orders, shipping, returns, and more, We believe that shopping should be easy and stress-free, so we’ve compiled helpful answers to ensure you feel confident in your choices. If you need more assistance or have questions that aren’t covered, our friendly support team is just a message away, ready to provide the help you need. We’re committed to making your experience with us as pleasant as possible, We believe that shopping should be easy and stress-free, so we’ve compiled helpful answers to ensure you feel confident in your choices. Our FAQs also include tips on how to care for your jewelry, information about our loyalty programs, and guidance on how to contact customer service for additional support.
What payment methods are accepted?
We accept all major credit and debit cards, PayPal, and bank transfers. Additional payment methods, like cash on delivery, may be available depending on the vendor.
How can I track my order?
After your order is shipped, you’ll receive a tracking number via email. Use this number to track your shipment on our website or through the shipping provider’s tracking service.
What is your return and refund policy?
We offer a 14-day return policy on most items. To initiate a return, contact customer service or use the return request form on our website. Items must be returned in their original condition, with tags and packaging. Customized items may not be eligible for return. Refunds will be processed once the return is received and inspected.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on the destination. You’ll see the available shipping options and costs during checkout.
How do I know if a product is genuine?
All jewellery sold on Basha Jewellery World is sourced from verified vendors who meet our strict quality standards. Each product listing includes details on the materials, gemstones, and certifications, ensuring authenticity.
Can I customize a piece of jewellery?
Yes, many of our vendors offer custom jewellery services. You can personalize a piece by selecting design options available on the product page or by contacting the vendor directly for specific custom requests.
Is there a warranty on the jewellery?
Many of our vendors provide warranties on their jewellery, covering manufacturing defects. The specific warranty terms will be listed on the product page. If your item has a warranty, you'll also receive documentation with the purchase.
How can I become a vendor on Basha Jewellery World?
To become a vendor, please visit our "Sell with Us" page and fill out the vendor registration form. After submitting your application, our team will review it and contact you with the next steps.
What are the requirements for selling jewellery on the platform?
Vendors must be registered businesses and comply with all local regulations regarding the sale of jewellery. Additionally, your products must meet our quality standards and be unique or handcrafted items that add value to our marketplace.
How do I list my products?
Once your vendor account is approved, you can access your vendor dashboard. From there, you can upload product images, descriptions, prices, and inventory details. Ensure that your listings are complete and adhere to our guidelines for optimal visibility.
What are the commission fees?
Our commission fees vary based on the product category and other factors. Upon approval of your vendor application, you will receive detailed information about our commission structure and any applicable fees.
How do I get paid for my sales?
Payments are processed through secure methods directly to your bank account. Vendors will receive payments on a regular schedule (weekly or monthly), depending on sales volume and account settings. Detailed payment information will be provided in your vendor dashboard.
How do I manage my inventory and orders?
You can manage your inventory and orders through the vendor dashboard. Here, you can update stock levels, view pending orders, and track fulfillment status. It’s important to keep your inventory updated to avoid overselling.
Can I offer discounts or promotions on my products?
Yes, you can set up discounts and promotions for your products through the vendor dashboard. We encourage vendors to run promotions to attract more customers and boost sales. Be sure to follow our guidelines for promotional offers.
What are the quality standards for products listed on the platform?
We require that all products meet high-quality standards, including craftsmanship, materials, and authenticity. Each item must be thoroughly inspected before listing. Non-compliance with our standards may result in the removal of listings or suspension of your vendor account.
How do I handle returns and customer complaints?
As a vendor, you are responsible for managing returns and customer complaints related to your products. Please familiarize yourself with our return policy and communicate clearly with customers. If you encounter any issues, our customer service team is available to assist.
Who handles shipping, me or the platform?
Vendors are typically responsible for shipping their products. You can choose your shipping methods and carriers. Ensure that you provide accurate shipping costs and delivery times to customers during checkout.
FAQ's For Vendors
Here, you’ll find answers to essential questions about partnering with us at Basha Jewellery World. Whether you’re curious about the registration process, how to list your products, or details about commission rates, this guide is designed to provide you with the information you need to succeed. We aim to create a smooth and rewarding experience for all our vendors, so you can focus on what you do best—creating beautiful jewelry. If you have any further questions or need personalized assistance, our dedicated support team is just a message away, ready to help you thrive in our marketplace, In addition to answers about registration and product listings, our FAQs cover topics like marketing support, inventory management, and payment processes, ensuring you have a comprehensive understanding of how to navigate our marketplace effectively. We strive to equip you with the tools and resources you need to thrive, If you have any further questions or need personalized assistance, our dedicated support team is just a message away, ready to help you every step of the way,